![]() There is one more problem that is typical for all Western Digital drives: bad sectors. Don't attempt to open the drive by yourself - you will damage the platters and this will make your data unrecoverable. Immediately after the motor stops spinning they stick to the ideally smooth surface and it becomes impossible to free them without proper tools and experience. Heads are normally parked on the parking ramp outside of the platters, but sometimes after a fall or abnormal termination they fail to return to their regular parking position and are left on the surface. One of them is heads sticktion to the platter surface. WD laptop drives(Scorpio, UE,VE series) share some typical 2.5 inch HDD problems. This complex and precise procedure requires a lot of experience and use of specialized hardware to maintain platters in perfect alignment. Data recovery in such case involves removing platters from the hard drive in clean room environment and putting them into matching donor. Usually this occurs after a fall and the drive either doesn't spin up at all with a siren sound: or starts up with loud noise unable to gain enough rotational speed. Western Digital drives also have common problem with spindle seizure. I figure it is a done deal, but maybe you could be of some help. I was told I could buy another replacement and switch out the disks, but I thought I should check with a source first, such as yourself. It is for a NCO of mine who is in Iraq who wanted to see if he could retrieve his photos, info, etc.off of it. It is a Western Digital(WD10EADS-00L5B1) and we plugged it up to a tester today and it did nothing. Luckily, it is not usually necessary to open the HDD in clean room and order donor drives, so chances of successful data retrieval are close to 100%.Īnother quite common symptom Western Digital drives experience is clicking/knocking/clunking/sweeping noise. It is quite a complicated job and requires use of specialized expensive equipment and deep knowledge of hard drive design and data recovery technology to repair the firmware. Insert system disk and press enter", "Hard drive not recognized", "Drive Mount Failure" or some other hard drive boot error.Īt the moment it is not possible to fix this kind of problem at home. Capable But Command Failed" or "Disk boot failure. If you attempt to boot up from such drive or read any data from it you would get "Primary Master Hard Disk Fail" or "No operating system found" or "USB Device malfunctioned" error or "S.M.A.R.T. identifies fine but fails to read any data or boot up operating system giving I/O device errors whenever you try to access LBA sectors.shows up with wrong S/N (for example WDC-ROM SN# XYZ-) or capacity,. ![]() identifies with its factory alias(for example WDC ROM MODEL-MAMMOTH-, WDC ROM MODEL-HAWK-),.In such case the drive usually spins up fine, it doesn't click but has one of the following symptoms: If one of the modules gets corrupted the hard drive fails to initialize correctly and stops working making the data inaccessible. Service Area occupies the negative cylinders of the surface and contains a number of firmware modules. Main part of firmware is stored on the platters in so-called Service Area. That makes me think the data is probably OK for the most part (some files may have gotten corrupted when it abruptly stopped working).Īll Western Digital hard drives are also well-known for their firmware problems.įirmware of the drive is not located on the logic board as most people think. No heads bouncing on the platter, no grinding or clicking, no burn smell or any visible issues on the of the circuitboard. It simply stopped spinning at a certain point, as if the motor died. The drive was working fine up to the point where it simply turned "off". Should this occur the computer would reboot or shut down completely, you would normally notice acrid smell of smoke coming from your PC and when powered on the drive would not spin up at all and appear to be completely dead. Quite often bad power supply unit combined with power streak is usually enough to fry spindle driver chip on the electronics and make the data inaccessible. WD drives are very vulnerable to overheating, power surges and streaks. When it comes to data recovery one of the most common problems Western Digital(WD) hard drives experience is burnt cuircuit board(PCB). The computer won't recognize anything is plugged in, and I don't think the BIOS shows it either. The green power ring stays lit until I unplug it from the power supply, I can't turn it off by pressing the big front button. Now when I try to connect it to my computer I can start to hear it spin, then it quietly clicks about 4 or 5 times, then stops spinning completely. I'm sad to say the external hard drive was accidentally dropped off of an end table about one and a half feet high.
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